Refugee and Immigrant Specialized Experience (RISE) Case Counselor, Arabic Speaking

Salary: Grid 14P; $26.75 - $31.16
Location: Surrey, BC
Last Date: 11/01/2019

Job Posting

Date Posted: January 4, 2019
Closing Date: January 11, 2019
Job Number: 1939
Job Title: Refugee and Immigrant Specialized Experience (RISE) Case Counselor, Arabic Speaking
Position Type: Temporary, Full Time
Hours per week: 35 hours per week
Salary Range: Grid 14P; $26.75 – $31.16
Start Date: ASAP
End Date: March 31, 2019, with strong possibility of extension
Reports to: Manager, Refugee and Specialized Programs

DIVERSEcity Community Resources Society is a unionized not-for-profit agency, established in 1978. We build and strengthen diverse communities by delivering the broadest range of services that embrace cultural inclusiveness and that celebrate the strengths found in our differences. We value respect, care, resiliency, diversity, leadership at all levels, innovation and trust. The Society employs an estimated 200 staff; 360 contracted interpreters and translators; and 200 volunteers who collaboratively deliver programs and services to support the successful settlement and integration of new immigrants and refugees into the communities of Surrey, North Delta, White Rock and Langley. Please visit

We are currently recruiting for the role of RISE Case Counselor – English and Arabic Speaking to join our team in Surrey, BC.

The key areas of responsibility are:

  • Conduct outreach to solicit client referrals to the program;
  • Respond to client referrals by outlining the program eligibility and services;
  • Conduct client intake of eligible clients, including Service Consent or provide information on and referral to other community service providers, resources and professionals as required;
  • Conduct in-home assessment of client needs, assets and capacities through interviewing clients, preparing case histories;
  • Develop service/action plans that include engaging the integrated case management team to ensure that the client plan is integrated and holistic;
  • Plan, prepare and conduct intensive life skills training, encouragement and support (individual service);
  • Participate in the development, implementation and facilitation of group workshops which reflect the emerging needs of the client identified in the assessment and are in relation to the action plan;
  • Provide in-home and community support and guidance to clients and families; facilitates positive family communication, assists clients in making positive changes and solving problems related to integration and self-sufficiency;
  • Provide emotional support and feedback to clients;
  • Participate in integrated case management meetings or meets with professionals and social workers to report clients’ activities and progress, discuss case planning issues and concerns, and evaluate the effectiveness of the interventions;
  • Maintain related records and statistics. Produces reports, including intake, progress, and discharge in accordance with established policies and guidelines;
  • Liaise with other community service providers, professionals to coordinate services and to ensure that interests of clients are considered in decisions affecting them;
  • Accompanies clients to meetings and appointments as needed.

Qualified candidates will possess:

  • Bachelor’s Degree in related human/social service field;
  • Minimum of two (2) years recent related experience case managing vulnerable refugee populations or equivalent combination of education, training and experience;
  • Written and verbal fluency in English and Arabic at a professional level;
  • Demonstrated recent experience providing integrative case management services to the specific refugee client communities related to the languages outlined above;
  • Expertise in one or more of the following areas: para-legal support, immigration matters, employment and life skills, child protection and family support, women and gender issues, pre/post-natal care, food security, trauma counseling;
  • Demonstrated recent experience in conducting client needs assessments with multi- barrier vulnerable immigrant and refugee populations and implementing a holistic case management plan;
  • Experience in case management and case consultation processes;
  • Demonstrated ability to implement professional boundaries with clients;
  • Significant knowledge of the refugee experience and refugee settlement issues;
  • Knowledge of community agencies, services and resources, especially in the communities of Surrey, North Delta and/or Langley;
  • Demonstrated ability to work independently, problem solve with confidence to ensure effective case management;
  • Working knowledge of standard office equipment and software applications;
  • Adaptability to work in a position that requires mobility within the community;
  • Valid class 5 driver’s license and use of personal vehicle.

This position requires union membership.  A Criminal Record Check is a requirement of employment.

DIVERSEcity is committed to employment equity and encourages applications from women, men, Indigenous people, persons with disabilities and visible minorities.  We are a community where everyone feels they belong and can achieve their goals.

If you are a self-motivated, individual who enjoys working in a multi-cultural environment, we want to hear from you!  Qualified candidates may submit current resume and cover letter via email quoting “1939 – RISE Case Counsellor – Arabic Speaking” to Meheret Bisrat at  

***Current employees of DIVERSEcity must apply via the internal application process and quote “1939 – INTERNAL APPLICANT” in the subject line.  Current employees who apply to this posting after the closing date or without identifying as an internal will be considered as an external candidate.  Seniority will not apply. ***

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.