Customer Service Basics (Online)


Customer Service Basics (Online)

Learn customer service skills with this three-session online course offered by DIVERSEcity Skills Training Centre.

Customer Service Basics

  • Gain comprehensive knowledge of the duties and responsibilities of a customer service representative and/or cashier in the retail industry
  • Develop skills in engaging with customers and handling their inquiries effectively.

Courses are:

  • Taught by industry experts who teach the latest in-demand skills
  • Open to all jobseekers (Canadian citizens, immigrants and temporary residents)
  • Fee-based (subsidies may be available through WorkBC)
  • Online courses taught via Zoom video conferencing. A free Zoom link will be emailed to registered students.
  • Students require internet access and a computer/smartphone with microphone, camera and speaker, for online classes. See other specific requirements for each course below.
  • Some in-person classes are held at DIVERSEcity Surrey Community Campus (13455 76 Avenue, Surrey, BC) and hosted at WorkBC Centres throughout the province.

Three-session course fee: $250

DIVERSEcity Skills Training Centre offers online skills training courses to help jobseekers
enter the workforce with job-ready skills, information and confidence!

For more information, call 604-547-2010, email: or visit

Event Details


  • Tue, 6 Sep 2022, 9:30 am –
  • Thu, 8 Sep 2022, 12:30 pm