Our Services

Skills Training Centre

Skills Training Centre

Getting you ready for the workforce

Our Skills Training Centre offers specialized training courses to help Canadian and immigrant jobseekers enter the workforce with the right skillset, information and confidence. These fee-based courses are one to five days in length and are taught by industry experts.  Popular courses include customer service and cashier training, basic computer skills, financial customer service training, computer skills for office administration, call centre training, Sage 50, supervisory training and more.

See when our courses are happening in 2020

Course Descriptions

CELPIP Preparation Course

Are you planning to take the CELPIP Test? It’s Canada’s leading English language test for Canadian immigration, and you’ll need it when you apply for permanent residency or citizenship. DIVERSEcity can help get you ready for the test with our two-day CELPIP Preparation Course. It includes instructor-led, group-based training, a practice test, plus one-on-one instructor feedback.

For more information about this program or to register please call 604-547-2010 or email celpip@dcrs.ca.

A Canadian Language Benchmark (CLB) Level 4 is recommended to benefit from this training. If you are looking for language instruction for newcomers (LINC), learn more about our English language programs here.

Traffic Control Training

Traffic control keeps people safe on the road. Want to launch a career as a traffic control person? Start with this in-class and hands-on course and earn a three-year certification from BC Construction Safety Alliance (BCCSA). Understand the job’s roles and responsibilities, regulations, standards, equipment and personal protective equipment (PPE). Learn how to set up, maintain and remove work zones, and learn how to signal and communicate with construction workers and drivers.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

SuperHost Foundations of Service Quality

Learn the principles of providing a quality service experience in the workforce in this one-day SuperHost Foundations of Service Quality training course. This one-day course focuses on workplace communication, problem-solving, customer and employer expectations, and more. Participants will receive a SuperHost Foundations of Service Quality certificate upon passing the final exam

Customer Service and Cashier Basics

Upon completing this 3-day training, participants will gain comprehensive knowledge of the duties and responsibilities of a customer service representative and/or cashier in the retail industry, and develop skills in engaging with customers and handling their enquiries effectively.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Essential Computer Skills for the Workplace

Upon completing this 5-day training, participants will learn general office administration using advanced computer applications (Word, Excel, PowerPoint and Outlook), generating and editing:

  • Marketing materials such as posters and flyers using Word and/or PowerPoint.
  • Excel financial/invoicing spreadsheets and maintaining tracking sheets for record keeping.
  • Word Mail Merge to send out business letters and invites.
  • Email with business etiquette for internal and stakeholders’ communication.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Basic Computer Skills

Upon completing this 3-day training, participants will get basic understanding of parts and functions of computers, learn basic Microsoft Word for writing resume and letters, use basic search engines and email for job search and communication, and become confident in using computers in daily life.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Financial Customer Service Basics

Upon completing this 2-day training, participants will gain skills and knowledge necessary to enter the financial services industry. They will understand the role and responsibilities of a financial customer service representative, understand Canadian banking, investment and other financial policies, procedures and compliances, and learn about financial products, tools and terminologies. You will also explore job requirements and employment opportunities.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Introduction to Sage 50 Accounting Modules

Upon completing this 4-day training, participants will learn how to install Sage 50, set up User Roles, Company, and User Settings, and gain knowledge in setting up and processing receivables, payables, general ledgers, banking, budgets and etc.  Participants will also receive official Sage Accounting User Certificate upon passing certification exam at the end of course 1.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Advanced Microsoft Word and PowerPoint

Upon completing this 2-day course, you will learn to be an expert user of both Microsoft Word and PowerPoint. Take your skills to a new level of mastery. In Word, you will learn to use track change, mail merge, bookmarks and watermarks, and more. In PowerPoint, you will learn how to use transitions, animation and multimedia, among other tools.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Advanced Microsoft Excel

Upon completing this 2-day course, you will take your Microsoft Excel knowledge to a new level of mastery. You will learn how to create pivot tables and charts, learn to do conditional formats with built-in rules, create, use, edit and manage macros, and much more. Ideal for users with intermediate Excel knowledge.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Call Centre Basics

Upon completing this 3-day training, participants will understand the basic interaction, responsibilities and expectations of a Customer Service Representative in a call centre environment, develop listening and engaging skills with customers and effectively assisting with their enquiries, and learn the difference between quantity versus quality.

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.

Supervisory Skills Training

Upon completing this 5-day training, participants will be able to conduct basic management skills (decision making, problem solving, planning, delegation and meeting management), learn how to integrate daily activities of planning, organizing & directing to get the work done, build teams by recruiting, training, motivating and coaching staff, and understand employee performance and coaching while setting reasonable expectations (setting goals, observing progress, giving feedback, and addressing performance issues etc.).

For more information about our programs or to register please call 604-547-2010 or email skillstraining@dcrs.ca.