Our Services

Settlement Services

Settlement Services for Newcomers & Immigrants

Settlement services for newcomers are the foundation of DIVERSEcity’s mission to “inspire belonging in a strong integrated community by empowering newcomers to Canada.” Our newcomer information support workers help new immigrants and refugees of all ages build the life they want in Canada through free multilingual support and information in Arabic, Punjabi, Korean, Mandarin, Swahili and English.

How we help newcomers settle into Canada

One-one Support

  • We will start the settlement process with a one-on-one meeting to understand your needs.
  • We then create a customized settlement plan to help you and your family achieve your settlement, housing and employment goals.
  • We provide information and orientation on topics related to life in Canada, including rights and responsibilities, community resources, government programs, health and wellbeing, and family matters.
  • We can help you learn to fill out government application forms such as citizenship applications and Canada Child Tax Benefit.
  • We will help you navigate local systems such as health care and public school, recreation services, language assessment services and more.
  • We can assist your application for income assistance, by supporting your meeting with Ministry of Social Development workers.
  • We will provide referrals to programs and services, within DIVERSEcity and in the community, including counselling, employment services, English languages services, children and youth services, and refugee and specialized services.
  • We can also connect you to apply for the Canada Learning Bond, free money from the federal government to put toward your child’s post-secondary education (learn more about the Canada Learning Bond here).

Group Sessions

  • We offer group orientation sessions and workshops on a variety of themes from financial literacy to employment to parenting to health.
  • We plan fun and informative field trips in the community.
  • Help newcomers connect with your community and make connections.

Please contact us at settlement@dcrs.ca or at 604-507-6060 to make an appointment or referral (currently via phone, email and web options due to COVID-19).