Customer Service Basics (Online)


Customer Service Basics (Online)

Learn customer service skills with this three-day online course offered by DIVERSEcity Skills Training Centre.

Customer Service Basics

  • Gain comprehensive knowledge of the duties and responsibilities of a customer service representative and/or cashier in the retail industry
  • Develop skills in engaging with customers and handling their inquiries effectively

Online courses are:

  • Taught by industry experts who teach the latest in-demand skills
  • Open to all jobseekers (Canadian citizens, immigrants and temporary residents)
  • Fee-based (subsidies may be available through WorkBC)
  • Taught via Zoom video conferencing. A free Zoom link will be emailed to registered students.

Students require internet access and a computer/smartphone with microphone, camera and speaker.

After completion of the online portion, in-person cashier training can take place on a later date for a fee.

3-day course fee: $250

For more information, call 604-547-2010 or email:


Event Details


  • Tue, 11 Aug 2020, 9:30 am –
  • Thu, 13 Aug 2020, 12:30 pm
  • Phone: 604-547-2010
  • Visit Website