Customer Service Basics & SuperHost (Online & In-person)


Customer Service Basics & SuperHost (Online & In-person)

Learn Customer Service Basics (3 sessions) & SuperHost (1 day) with this online and in-person course offered by DIVERSEcity Skills Training Centre.

Customer Service Basics (9:30 am to 12:30 pm)

Gain comprehensive knowledge of the duties and responsibilities of a customer service representative and/or cashier in the retail industry, and develop skills in engaging with customers and handling their enquiries effectively.

Superhost (9:30 am to 3:30 pm) 

Learn the principles of providing a quality service experience in the workforce in this one-day SuperHost Foundations of Service Quality training course.

Courses are:

  • Taught by industry experts who teach the latest in-demand skills
  • Open to all jobseekers (Canadian citizens, immigrants and temporary residents)
  • Fee-based (subsidies may be available through WorkBC)
  • Online courses taught via Zoom video conferencing. A free Zoom link will be emailed to registered students.
  • Students require internet access and a computer/smartphone with microphone, camera and speaker, for online classes. See other specific requirements for each course below.
  • Some in-person classes are held at DIVERSEcity Surrey Community Campus (13455 76 Avenue, Surrey, BC) and hosted at WorkBC Centres throughout the province.
  • Course fee: $450

DIVERSEcity Skills Training Centre offers online skills training courses to help jobseekers
enter the workforce with job-ready skills, information and confidence!

For more information, call 604-547-2010, email: or visit

Event Details


  • Mon, 11 Dec 2023, 9:30 am