Newcomers Information and Support Worker, English and Arabic Speaking

Salary: Grid 12; $20.55 - $23.94/hr.
Location: Surrey, BC
Last Date: 11/02/2019

Job Posting

Date Posted: January 28, 2019
Closing Date: February 11, 2019
Job Number: 1949
Job Title: Newcomers Information and Support Worker, English and Arabic Speaking
Position Type: Temporary, Part Time
Hours per week: 28 hours per week
Salary Range: Grid 12; $20.55 – $23.94/hr.  
Start Date: ASAP
End Date: One year Maternity Leave contract, or return of incumbent
Reports to: Manager of Settlement and Integration

DIVERSEcity Community Resources Society is a unionized not-for-profit agency, established in 1978. We build and strengthen diverse communities by delivering the broadest range of services that embrace cultural inclusiveness and that celebrate the strengths found in our differences. We value respect, care, resiliency, diversity, leadership at all levels, innovation and trust. The Society employs an estimated 180 staff; 360 contracted interpreters and translators; and 200 volunteers who collaboratively deliver programs and services to support the successful settlement and integration of new immigrants and refugees into the communities of Surrey, North Delta, White Rock and Langley. Please visit

We are currently recruiting for the role of Newcomer Information and Support Worker – English and Arabic Speaking to join our team in Surrey, BC for a one year contract to cover a maternity leave.  Newcomer Information and Support Workers provide newcomer immigrants and refugees with information, orientation, service linking and short-term adaptation counselling to facilitate their successful settlement and integration into the community. As part of this process, the worker acts as a liaison between the immigrant and/or refugee client, and the third party service providers to facilitate the communication and access to programs and services.

The key areas of responsibility are:

  • Gather information to assess the needs and issues of newcomer immigrants and refugees and their families, and to develop and implement an action plan to meet these identified needs;
  • Identify potential and actual risks and barriers encountered by the client and/or his family to accessing programs and services that are necessary for the successful settlement and integration into the community;
  • Apply strengths-based framework, explore with the client/client family past and present coping strategies to address identified challenges/issues, with the goal of facilitating the development of effective coping skills and support mechanisms;
  • Assist clients in accessing appropriate programs and services for which they are eligible, and to ensure successful linking to these services. This includes liaising between the client and a third party service provider to link clients to appropriate community and government resources and support services, making referrals to resources related to the economic, legal, social, health, cultural educational and recreational facilities, and assisting clients to complete application forms, such as child tax benefit, child care subsidy, CPP, MSP, OAS, etc.;
  • Provide information concerning clients’ rights and obligations as a service recipient and resident of Canada;
  • Provide interpretation services (both language and cultural) to facilitate interaction/interface between immigrant and/or refugee clients and the community;
  • Detect issues such as depression, family violence, substance abuse, intergenerational conflicts through the early identification of warning signs that may be present in part as a result of the cultural adjustment challenges faced by the client/client family and to refer clients to the appropriate support services;
  • Provide life skills support to assist immigrant and/or refugee client families in coping with various daily living activities, such as banking, shopping, English language acquisition, transportation, and access to a variety of community services;
  • Plan, coordinate and/or provide educational workshops on a variety of topics related to the successful settlement and integration of newcomer immigrants and refugees, such as household management and budgeting, Canadian cultural norms and systems, Canadian laws and regulations regarding child rearing, income tax, social benefits, etc.

Qualified candidates will possess:

  • Degree in Social Work or related human services, or Diploma in Community Social Services, and one (1) year recent community services related work experience, or an equivalent combination of education, training and experience;
  • Written and verbal fluency in English and Arabic at a professional level;
  • Demonstrated knowledge of the needs and issues of immigrants and refugees in Canada;
  • Must be comfortable working with individuals who have experienced trauma;
  • Ability to respond to or assist in emergency situations;
  • Strong interpersonal, mediation, negotiation and conflict resolution skills;
  • Knowledge and understanding of legislation and policies relevant to immigrants and/or refugees in Canada;
  • Knowledge in the areas of needs and risk assessment, family dynamics, the impact of trauma, and the settlement and integration process;
  • Ability to promote and implement education and support group services;
  • Demonstrated cultural awareness in working with others;
  • Sound knowledge of community resources, programs and services;
  • Demonstrated ability to independently and as part of a team;
  • Working knowledge of standard office equipment and software applications.

This position requires union membership.  A Criminal Record Check is a requirement of employment.

DIVERSEcity is committed to employment equity and encourages applications from women, men, Indigenous people, persons with disabilities and visible minorities.  We are a community where everyone feels they belong and can achieve their goals.  If you are a self-motivated professional who enjoys working in a multi-cultural environment, we want to hear from you!  Qualified candidates may submit current resume and cover letter via email with “1949 – NISW – English and Arabic” in subject line to Adrienne Bale at   

***Current employees of DIVERSEcity must apply via the internal application process and quote “1949 – INTERNAL APPLICANT” in the subject line.  Current employees who apply to this posting after the closing date or without identifying as an internal will be considered as an external candidate.  Seniority will not apply. ***

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.